At MITCH CLOTHING, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a return and refund policy under the following conditions.
Returns
Customers may request a return within 14 days of receiving the item.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase or order confirmation is required
Items that are worn, damaged, or not in their original condition may not qualify for a return.
Non-Returnable Items
The following items cannot be returned:
- Items purchased on final sale
- Custom or personalized products
- Items that show signs of use or damage
Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved:
- Your refund will be processed to the original payment method
- Refunds usually take 5–10 business days, depending on your bank or payment provider.
Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately with:
- Your order number
- A photo of the item
- A brief description of the issue
We will resolve the issue as quickly as possible.
How to Request a Return
To start a return request, please contact us at:
MITCH CLOTHING
Address: 723, 12 St Dennis Dr, North York, Canada
Phone: 647-914-2964
Email: alvinbucao409@yahoo.com